FAQ
Frequent Asked Questions
Below are some of the brainy.co.ke frequently asked questions
Shipping Information
What Shipping Methods are available?
Brainy offers diverse shipping methods: Brainy Rider (available in Nairobi), outsource riders (within Nairobi), and established carriers like Wells Fargo and 2NK. Customers have the flexibility to choose their preferred shipping method, ensuring convenience and reliable delivery according to their preferences.
Do you Ship Internationally?
Brainy primarily operates in Kenya and does not provide international shipping by default. However, for special international delivery requests, customers can contact us directly. This tailored approach ensures efficient communication and a personalized solution for those requiring international shipping services.
How Long does it take to get my Package?
Brainy prioritizes swift delivery within Nairobi, guaranteeing same-day service. For areas outside Nairobi, delivery is typically arranged for the same day or the following day, unless specified otherwise. This ensures prompt and efficient service, catering to the diverse needs of our customers across different locations.
Are Express Methods Available?
Brainy offers a swift 1-hour delivery option upon customer request within Nairobi. Customers can share their location, and we accommodate by sharing the delivery fee, ensuring both convenience and cost-effectiveness for a seamless and personalized delivery experience.
Payment
What Payment Methods are Accepted?
At Brainy, customers enjoy a variety of payment options, including cash, M-Pesa, cheque, bank transfer, and PesaLink. This flexibility ensures convenience for diverse preferences, allowing customers to choose the payment method that best suits their needs, enhancing the overall shopping experience at Brainy.
Is Buying Online Safe?
Shopping at Brainy is secure with our advanced checkout system, SSL encryption, and robust security features. We prioritize customer safety, ensuring that transactions are protected against potential threats, providing a safe and trustworthy online shopping environment for our valued customers.
Orders & Returns
How do I place my Order?
To order at Brainy, browse our extensive product range, select desired items, and click "Add to Cart" or "Buy Now." Provide delivery details, make payment, and expect timely delivery. Customers can also call or email us, and we assist in placing the order for added convenience and personalized service.
How Can I change my Order?
Customers at Brainy have the flexibility to modify orders seamlessly by reaching out via email or phone. This convenient option allows for personalized adjustments, ensuring a hassle-free and customer-centric experience tailored to individual preferences and changing needs.
How can I return my Product?
For product returns at Brainy, customers must review our comprehensive Return and Refund Policy. Familiarizing themselves with this policy ensures a smooth and transparent process, aligning with our commitment to providing a fair and efficient solution for any potential returns.