How can we help you?

How can we help you?

At Brainy.co.ke, we prioritize your feedback! Your insights are invaluable in helping us improve our services. We encourage you to reach out to our support team with any suggestions or concerns. We're committed to ensuring your experience is exceptional, so don’t hesitate to get in touch!

FAQ

What Shipping Methods are Available?

Brainy offers diverse shipping methods: Brainy Rider (available in Nairobi), outsource riders (within Nairobi), and established carriers like Wells Fargo and 2NK. Customers have the flexibility to choose their preferred shipping method, ensuring convenience and reliable delivery according to their preferences.

How Long Will it Take to Get My Package?

Brainy prioritizes swift delivery within Nairobi, guaranteeing same-day service. For areas outside Nairobi, delivery is typically arranged for the same day or the following day, unless specified otherwise. This ensures prompt and efficient service, catering to the diverse needs of our customers across different locations.

What Payment Methods are Accepted?

At Brainy, customers enjoy a variety of payment options, including cash, M-Pesa, cheque, bank transfer, and PesaLink. This flexibility ensures convenience for diverse preferences, allowing customers to choose the payment method that best suits their needs, enhancing the overall shopping experience at Brainy.

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